Frequently Asked Questions
Questions about the current name change? Are you curious about some of the details of banking? Do you have worries about the security and safety of your accounts? Are you just looking for an answer you couldn’t find elsewhere? Here are some of the things that we get asked most often – and if your question hasn’t been answered yet, give us a call or stop by one of our branches and we’ll be glad to help.
Did the bank sell?
Our Bank did not sell – we still have the same ownership, staff and locations.
Will my account number change?
No – Our routing number and account numbers are not changing – this is simply a name change.
Will my current debit card continue to work?
Yes. A new card will not be re-issued until you order a new one or it is replaced when it expires.
Can I continue using my current supply of checks?
Yes, you can continue to use them until your supply is depleted.
Is anything else changing?
Our URL is changing to BankProspect.com, but our existing sites will forward automatically to our new site.
When will this change take place?
Legally, our name will change on August 1. Over the next few weeks you will notice that our name and logo will change on our signs, online banking, stationary, statements, etc.
Will my FDIC Insurance coverage be affected?
No, Prospect Bank will continue to be a FDIC insured institution.
What is a cashier’s check?
A cashier’s check is a check drawn by a financial institution on its own funds and made payable to another person or entity.
When should I use a cashier’s check?
Cashier’s checks are viewed as reliable or even “as good as cash.” Most people trust that a financial institution will be good for the money and that the check won’t bounce or be returned for insufficient funds. That’s why cashier’s checks are often used to transfer large sums of money, where a buyer may not want to carry a lot of cash and a seller might not want to accept a personal check for a large dollar amount.
Are cashier’s checks still a reliable form of payment?
Yes, cashier’s checks are still a very reliable form of payment. However, given that the use of counterfeit cashier’s checks is on the rise, you should still exercise caution when accepting them.
How does a debit card work?
A debit card can be used for point of sale transactions or ATM withdrawals. Any time a debit card transaction is conducted the amount is automatically deducted from the available balance of your checking account.
What is the difference between the terms ‘available’ and ‘cleared’?
“Available” means that the financial institution is making the funds available for withdrawal. However, the credit to your account can still be reversed if the check doesn’t clear the check writer’s account. “Cleared” means the financial institution has received payment for the funds from the check writer’s account.
Is my personal information safe if I use online banking?
Yes, this is a secure website that requires a username and password at the time of log in. If you are using a public computer it will ask you a series of two multifactor questions along with your user code and password for added security.
What do I do if I suspect my online account has been compromised?
Contact an Electronic Banking representative at Prospect Bank to review your account and reset your username and password. Reach us at 1-877-465-4154, or email us here!
How do I report a lost credit/debit card?
To report a lost or stolen debit card during normal business hours, please call our Electronic Banking Department at 1-877-465-4154. If you are calling after hours, please call 1-800-472-3272. It is important that you report a lost or stolen card as soon as possible so that you are not held accountable for any charges made on your account after the loss of your card.
What if I lose my debit card and someone makes charges to my account?
Immediately report those transactions that you believe to be unauthorized. A report must be filed within 60 days of the incident and you will be required to complete an affidavit of unauthorized debit activity. Once your situation has been declared fraudulent, the money will be refunded.
How can I reset my password?
Simply click the “Forgot Password” link. A temporary password will be sent to the email address we have on file. This temporary password is only valid for 30 minutes. If you do not receive a temporary password within 10 minutes, please check your Junk mailbox. If you still haven’t received it, please contact our Electronic Banking Department at 217-465-4154 ext 282.
What if I can’t remember my login information?
Please contact an Electronic Banking representative to verify your information and reset your login. Reach us at 1-877-465-4154, or email us here!
How can I still set up an account without giving out my personal information?
We require a valid photo identification (state driver’s license, state ID card, passport, military ID), date of birth, current physical address and social security number to open any account. Rest assured, your personal information will be kept confidential.
Is the bank allowed to use my personal information for reasons not related directly to my account?
How can I set up my online account?
Click on “Register” under Access Your Account at the top of any page on the site. After reading the terms and conditions agreement, click the “Accept” button at the bottom of the page. You will be prompted to fill out a series of questions including your account number, Telebanc PIN number (if you are not sure whether you have a Telebanc PIN number, please contact your local branch), and your account type.
How can I check the status of my loan application?
Contact your local branch’s Lending Services department. A lending associate will check with your loan officer to see if your application has been determined eligible for a loan.
How do I sign up for eProducts?
Visit our Online Banking Education Center or our eProducts page to learn more.
How can I get the most out of my savings account?
Keep withdrawals to a minimum to avoid added service charges.
Set up automatic deposits into your savings account.
Monitor your balance to avoid falling below the minimum balance.
Set up automatic withdrawals from savings to avoid overdrawing your checking account.
Set up a savings account for a vacation, escrow account, or college and benefit from earning interest on the balance.